Guests book on the web or WhatsApp, in Arabic or English. Your host runs the floor from one screen. At month end you see what worked.
No app for guests to download. Your name on every page, never ours.
Visibility. A listing in the Q8tly restaurant directory, where paying us never buys a better position. A bilingual website whose opening hours come from the booking engine, so they never drift. A booking page with your logo and photos.
Operations. Live capacity, so you are never double booked. A WhatsApp agent that books and hands over to a person when it is stuck. A reception board your host can run with one hand.
Reports. Over 60 figures, each with a written definition. Monthly PDFs in English or Arabic, and a written summary of your month with guest identifiers removed first.
Only the company that runs your bookings can tell you who booked and who came back. That is why the three work best together.
Scroll. The floor changes as the night does. The evening is an example, and the screens are the real ones.
They look for somewhere to eat tonight, find your listing in the Q8tly directory and open your booking page. No app, no account.
The agent checks live capacity, offers indoor or terrace, and confirms in Arabic or English. The table is taken the moment it is booked.
Your host taps the party size once. The engine picks the table, and the agent can no longer sell it. Undo stays open for two minutes.
Ready, waiting, seated. One tap, and the board changes for everyone on shift.
On every release there is one question: where do these seats go? Next in the door queue, a walk-in, a hold, or back on sale.
Bookings, covers and occupancy for the day, with no-shows and cancellations kept apart. Every figure has a written definition.
Date, time and party size, then a phone number, then confirmed. Every page carries your restaurant's name and look.
The agent answers in Arabic and English, books against live capacity and answers from your own place facts. When it is stuck, a person takes over.
Tonight, Floor, Capacity, Calendar and Waiting list. Everything your host needs in service, and nothing to hunt for.
Over 60 figures, each with a written definition. A rate with nothing behind it shows blank, never zero, because "nothing to measure" and "zero" are different answers.
| Bookings | Every booking except holds. Cancelled and no-show bookings are included. |
|---|---|
| Covers | Guests booked. Cancelled parties are left out. |
| Occupancy | Booked seat-hours divided by seat-hours on offer. Closed slots are not counted. |
| No-shows and cancellations | Counted apart on purpose. No-shows need a policy. A guest who called ahead needs nothing. |
| Busiest and quietest day | Closed days are left out of "quietest", so a closure never reads as a slow day. |
| Change | Each figure against the previous period of the same length. Occupancy changes in percentage points. |
Monthly report PDFs in English or Arabic cover sources, guests, capacity and the agent. A written AI summary of your month removes guest identifiers before any model reads it. CSV export needs the export permission.
Not a foreign tool with a translation bolted on.
What Al Mada does today, and just as importantly, what it does not.
What it is not. Al Mada is not a point-of-sale, stock or accounting system. It does not take payments or deposits, and it does not send marketing messages. It does one job, bookings and guests, and does it well.
We do the setup. You answer a few questions about your restaurant.
A short questionnaire: your floors, tables, hours and staff.
Floors, hours, brand, your WhatsApp number and the agent's knowledge of your place.
Reception works from a phone with big buttons and full Arabic. There is little to learn.
Bookings start arriving. Each month you get a report on what worked.
No. Guests book on a web page that carries your branding, or by messaging you on WhatsApp. No app and no account.
Yes. Guest pages, the reception board, the owner screens, WhatsApp replies and monthly report PDFs all work in Arabic, right to left, as well as English.
Pricing depends on which of the three parts you use and how many venues you run. Book a demo and we will give you a clear quote, with no surprise fees.
Anything that gives a table back still works offline. Anything that would take capacity waits until you are back online, so you can never oversell by accident.
It books only against live capacity and answers from facts you approved. Common questions are answered by code, not AI. When it is unsure, it hands over to your team.
No. Guests book with a name and a verified phone number. We do not ask for payment to hold a table.
No. Al Mada handles bookings, guests and reporting. It sits alongside whatever you use for orders and payments.
You do. Staff actions are recorded, each venue has its own privacy page, and guest identifiers are removed before any AI model reads a report.
A 30 minute walkthrough with someone who knows Kuwait's restaurants. We will show the guest page, WhatsApp agent, reception board and owner reports.